FAQs & POLICIES
FAQs
Limited free lot and street parking are available on a first-come, first-serve basis. Two parking ramps are connected to the Mayo Clinic Health System Event Center, within walking distance of the Vetter Stone Amphitheater.
Click HERE for more parking information.
Free shuttle service will be provided on Thursday, Friday, and Saturday from 5 PM to midnight.
The pick-up and drop-off location is at the Mayo Clinic Health Systems Event Center cut out on Riverfront Drive.
More shuttle information on the shuttle to come.
Chairs are only provided for Reserved Seat Tickets. Camping chairs (with NO chair bag) are only permitted for general admission ticket holders. No bag chairs will be allowed into the reserved seating or party pit area. Camping chairs are subject to security checks. Public-use picnic tables are available throughout the venue.
Thursday
Gates at 5 PM, music at 5:30 PM
Friday
Gates at 5 PM, music at 5:30 PM
Saturday
Gates at noon, music at 1 PM
Sunday
Gates at noon, music at 1 PM
*Full timeline to come.
Children ages 12 and under can get a Kid Pass at the Ticket Office on the day of the event. This pass is equivalent to a General Admission ticket. The Kid Pass does not allow entrance to the Party Pit or a reserved seat. Anyone ages 13+ will need a ticket to attend RibFest.
A Reserved Seat ticket is not required for a child 2 and under if they will be sitting on an adult's lap.
Sunday is free admission all day! This includes access to all live music. There will not be Reserved Seats or a Party Pit on Sunday.
If you would only like to purchase food from vendors, you can get a Rib Pass at the ticket office the day of. To get a Rib Pass, you will need to leave $15 cash with the ticket office. You will get your cash back if you return the Rib Pass within one (1) hour. ONLY cash will be accepted for a Rib Pass. An ATM will be available by the Ticket Office.
Ticket Office
Cash and Debit/Credit Cards (swipe only)
Bars
Cash, Debit/Credit Cards (swipe, tap, and chip), and Apple Pay
Food Vendors
Accepted payment method varies by vendor.
*An ATM will be available by the Ticket Office.
The Vetter Stone Amphitheater has a rain-or-shine policy. What this means is that if we encounter some wet weather, the show goes on. In cases of extreme weather, events are susceptible to being postponed until the weather passes or, in extreme cases, canceled.
Event is Postponed
If the decision is made to postpone an event, notifications will be posted on our social media sites.
Inclement Weather Arises During an Event
If there’s inclement weather that requires us to temporarily pause the show, everyone will be instructed to leave Riverfront Park immediately until the inclement weather passes. Updates will be posted on our social media sites.
Event is Cancelled
If an event is canceled, Updates will be posted on our social media sites. Refunds will be available, see below for details.
Tickets bought with a debit/credit card through TicketMaster, the Mayo Clinic Health System Event Center Ticket Office, or the Vetter Stone Amphitheater Ticket Office will be automatically processed within three (3) weeks of the event date.
Tickets purchased with cash through the Mayo Clinic Health System Event Center Ticket Office or the Vetter Stone Amphitheater Ticket Office can be refunded at the Event Center Ticket Office with proof of purchase. This includes your ticket(s) and/or receipt.
Tickets purchased through third-party sites will have to be returned through that site.
*Refunds are not available unless the event is canceled.
Venue Policies
Bag Policy
Guests may carry into the Amphitheater the following style and size bag:
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Clear tote (plastic, vinyl or PVC) that does not exceed 12" x 6" x 12" or a plastic storage bag that is a maximum one gallon, resealable and clear.
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Small bags, such as a small clutch purse, that are approximately the size of a hand with or without a handle or strap will be allowed, but must not exceed 5" x 8".
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Guests with bags not meeting guidelines will be asked to return them to a vehicle or switch bag contents to a clear bag provided by the Vetter Stoner Amphitheater